rbaje app Privacy Policy

Section 1

Information We Collect

rbaje app collects personal data in order to provide a safe, compliant, and personalised gaming experience to all players on the platform. The categories of personal data we collect fall into the following groups:

1.1 Registration and Identity Data

When you create an rbaje app account, we collect the information you provide during the registration process, including your full legal name, date of birth, residential address (including district, division, and postal code within Bangladesh), email address, and mobile phone number. This data is required to verify your identity, confirm your eligibility to use the platform, and fulfil our Know Your Customer (KYC) obligations.

1.2 Financial and Payment Data

To process deposits and withdrawals in Bangladeshi Taka (BDT), rbaje app collects financial information such as your bKash account number, Nagad mobile wallet number, Rocket account, Upay identifier, bank account details (for Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, or other supported institutions), and masked card details (last four digits, card type, and expiry date for Visa and Mastercard transactions). rbaje app does not store full card numbers — all card data is tokenised by our payment processor.

1.3 Technical and Device Data

When you access rbaje app via a web browser or mobile application, our servers automatically record certain technical data, including your IP address, device type and operating system, browser type and version, screen resolution, referring URL, and time-zone settings. This data helps us detect fraud, secure your account, and optimise the platform for the devices most commonly used by players in Dhaka, Chittagong, Sylhet, and across Bangladesh.

1.4 Behavioural and Usage Data

rbaje app collects data about how you interact with the platform, including pages visited, games played, bet amounts and frequencies, session duration, search queries, and features accessed. This behavioural data is used to improve platform performance, personalise your gaming experience, and identify patterns that may indicate problem gambling requiring responsible gaming intervention.

1.5 Communications Data

If you contact rbaje app's customer support team by email, live chat, or any other channel, we retain records of that correspondence — including your messages, our responses, and any attachments you provide. These records are used to resolve your query, train support staff, and maintain an audit trail of all player-platform interactions.

1.6 Identity Verification Documents

When completing KYC verification, rbaje app may request copies of government-issued identity documents such as your National Identity Card (NID), passport, or birth certificate. These documents are stored securely and used solely for age and identity verification purposes. They are not shared with third parties except where required by law or regulation.

Section 2

How We Use Your Data

rbaje app processes personal data only for specific, legitimate purposes. We do not sell your personal data to third parties for their own marketing purposes. The primary purposes for which rbaje app uses the data it collects are set out below.

Account Management and Service Delivery

Your registration data is used to create and maintain your rbaje app account, authenticate your identity each time you log in, and provide you with access to the full range of gaming products — including cricket betting, live casino, slots, Andar Bahar, and other offerings available on the platform.

Payment Processing

Financial data is used to process deposit and withdrawal transactions in BDT via bKash, Nagad, Rocket, Upay, bank transfer, and supported card networks. Transaction records are retained as required for financial record-keeping and to resolve any payment disputes.

Identity Verification and Fraud Prevention

rbaje app uses identity data, device data, and behavioural patterns to verify that you meet the 18+ age requirement, detect and prevent fraudulent account activity, identify duplicate accounts, and investigate any suspected violations of our Terms & Conditions. This processing is essential for the security of all players on the platform.

Responsible Gaming Monitoring

Behavioural data — including bet frequency, session length, deposit patterns, and self-exclusion history — is analysed to identify players who may be displaying signs of problem gambling. Where such indicators are detected, rbaje app's responsible gaming team may reach out to offer support tools such as deposit limits, cooling-off periods, or self-exclusion. For full details, visit our Responsible Gaming page.

Customer Support

Communications data is used by rbaje app's support team to respond to your enquiries, resolve disputes, and improve the quality of our customer service. Support agents may access your account data to the extent necessary to address your specific issue.

Personalisation and Platform Improvement

Behavioural and usage data informs how rbaje app presents content to you — including relevant game recommendations, promotional offers, and cricket betting markets aligned with BPL fixtures or Bangladesh Tigers internationals. This data is also used in aggregate to improve platform performance, fix bugs, and develop new features.

Legal and Regulatory Compliance

rbaje app may process and retain your personal data as required to comply with applicable legal obligations, respond to lawful requests from government or regulatory authorities, and enforce our Terms & Conditions. Where a legal obligation requires us to process data in a way that differs from the purposes described in this policy, we will notify you to the extent permitted by law.

Marketing Communications

With your explicit consent, rbaje app may use your contact information to send you promotional communications about new games, bonus offers, seasonal promotions (such as Eid specials, Pohela Boishakh offers, or BPL season bonuses), and platform updates. You may withdraw your consent to marketing communications at any time by contacting [email protected] or using the unsubscribe option in any marketing email.

Section 3

Cookies and Tracking Technologies

rbaje app uses cookies and similar tracking technologies to deliver a functional, secure, and personalised experience on the platform. A cookie is a small text file stored on your device by your web browser when you visit a website. The table below summarises the categories of cookies used on rbaje app.

Managing Cookies

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block, delete, or receive notifications about cookies. Please note that disabling functional cookies may affect the usability of certain platform features, and disabling fraud-prevention cookies may result in additional manual verification steps being required when you log in. Strictly necessary cookies cannot be disabled as they are required for the platform to operate.

For detailed instructions on managing cookies in your specific browser, please refer to your browser's help documentation. rbaje app does not use advertising network cookies or cross-site tracking cookies for the purpose of serving third-party advertisements.

Section 4

Data Sharing and Disclosure

rbaje app does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share personal data with third parties only in the limited circumstances described below, and only to the extent necessary for the specified purpose.

Payment Service Providers

To process your BDT transactions, rbaje app shares relevant financial data with our payment partners — including bKash, Nagad, Rocket, Upay, and card-processing networks (Visa, Mastercard). These providers receive only the data necessary to execute and confirm your specific transaction. They are contractually bound to process your data securely and only for payment-processing purposes.

Identity Verification Partners

rbaje app may use third-party KYC and age-verification service providers to validate the identity documents you submit. These partners process your data on our behalf, under strict data-processing agreements, and may not use your data for any purpose other than the verification service they provide to rbaje app.

Game and Software Providers

Game providers such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi may receive pseudonymised session data (such as a player token and bet amount) necessary to deliver their games to you. These providers do not receive your full name, NID, or financial account details.

Legal and Regulatory Disclosure

rbaje app may disclose your personal data to law enforcement agencies, government authorities, or regulatory bodies when required to do so by applicable law, court order, or legitimate legal process. Where permitted, rbaje app will attempt to notify you before complying with such a request.

Business Transfers

In the event of a merger, acquisition, sale of assets, or other corporate restructuring involving rbaje app, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified by email or by a prominent notice on the platform prior to your data being transferred and becoming subject to a different privacy policy.

Section 5

Data Retention

rbaje app retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable legal and regulatory obligations. The retention periods summarised below reflect both operational necessity and best-practice data minimisation principles.

• Active account data: Retained for the duration of your account's active status plus five (5) years after account closure, to satisfy financial record-keeping obligations and support any post-closure dispute resolution.
• KYC and identity documents: Retained for a minimum of five (5) years from the date of submission, in line with anti-money-laundering record-keeping standards.
• Transaction records: All deposit, withdrawal, and wagering records are retained for a minimum of five (5) years from the date of each transaction.
• Support communications: Retained for three (3) years from the date of the most recent interaction in a support thread.
• Marketing consent records: Retained for as long as you have consented to receive marketing and for two (2) years after consent is withdrawn, as evidence of compliance.
• Technical and device logs: Retained for up to thirteen (13) months from the date of generation, unless flagged for fraud investigation — in which case they may be retained for a longer period as required for that investigation.
• Self-exclusion records: Where a player has activated self-exclusion, the record of that exclusion is retained indefinitely to prevent re-registration during the exclusion period and to support responsible gaming obligations.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised. Anonymised, aggregated data (from which no individual can be identified) may be retained indefinitely for statistical analysis and platform improvement purposes.

Section 6

Your Privacy Rights

As an rbaje app player, you hold a number of rights in relation to the personal data we hold about you. rbaje app is committed to honouring these rights promptly and without unnecessary friction. To exercise any of the rights below, please contact [email protected] with the subject line "Privacy Rights Request — [Your Account Username]".

rbaje app will respond to all substantiated privacy rights requests within thirty (30) days of receipt. Where a request is complex or involves a high volume of data, this period may be extended by a further thirty (30) days, with prior notification to you. rbaje app will not charge a fee for processing rights requests except in cases of manifestly unfounded or excessive repetition.

Section 7

Data Security

rbaje app implements a comprehensive set of technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, alteration, disclosure, or destruction. Key security controls in place on the rbaje app platform include:

• SSL/TLS encryption: All data in transit between your device and rbaje app's servers is encrypted using industry-standard SSL/TLS protocols, ensuring that your login credentials, payment details, and personal data cannot be intercepted during transmission.
• Password hashing: User passwords are stored using strong one-way cryptographic hashing algorithms. rbaje app never stores passwords in plain text and cannot retrieve your password — only reset it.
• Access controls: Access to personal data within rbaje app's internal systems is restricted to staff members who require it to perform their specific job function. Access is logged and audited regularly.
• Payment tokenisation: Full card numbers are never stored on rbaje app's servers. Card payments are tokenised by our PCI-DSS-compliant payment processor, meaning only a secure reference token is retained.
• Fraud monitoring: rbaje app's security systems monitor account activity in real time for signs of unauthorised access, credential stuffing, and other account-takeover techniques.
• Regular security testing: rbaje app's technical infrastructure is subject to regular vulnerability assessments and security reviews by internal and third-party security specialists.

While rbaje app takes extensive precautions to secure your data, no online platform can guarantee absolute security against all possible threats. You also play a role in keeping your account secure — please use a strong, unique password for your rbaje app account, never share your login credentials, and contact [email protected] immediately if you suspect unauthorised access.

Section 8

Third-Party Services

The rbaje app platform integrates with a number of third-party service providers to deliver core gaming, payment, and infrastructure functionality. While rbaje app takes steps to ensure these partners handle personal data responsibly, each provider operates under its own privacy policy in respect of data it holds independently of rbaje app.

Third-party service categories used by rbaje app include:

• Game content providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, Ezugi — these providers supply casino games, live dealer tables, and other gaming content embedded within the rbaje app platform.
• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and international card networks (Visa, Mastercard) — these parties process BDT transactions on rbaje app's behalf.
• Cloud infrastructure providers: rbaje app's platform is hosted on cloud infrastructure provided by enterprise-grade data centre operators using servers in secure, access-controlled facilities.
• Analytics platforms: Anonymised, aggregated usage data may be processed by analytics service providers to help rbaje app understand platform performance. No personally identifiable data is shared with analytics providers.

rbaje app is not responsible for the privacy practices of third-party providers in respect of data those parties collect independently (for example, data a payment provider collects through its own app or website). We recommend reviewing the privacy policies of any third-party service you use in connection with rbaje app.

Section 9

Children and Minors

rbaje app does not knowingly collect, store, or process personal data belonging to individuals under the age of 18. Age verification is a mandatory step in the rbaje app registration process, and all accounts are subject to KYC review to confirm that the account holder meets the minimum age requirement.

If rbaje app becomes aware that personal data has been collected from a person under 18 — whether through a false declaration at registration or any other means — the affected account will be immediately suspended, all funds will be held pending investigation, and the personal data associated with the account will be deleted in accordance with our data minimisation obligations. Any winnings generated during the period of underage use will be forfeited.

Parents and guardians who believe a minor may have registered on or accessed rbaje app are encouraged to contact [email protected] immediately. rbaje app's team will investigate promptly and take all appropriate action. We also recommend that parents and guardians use parental control software to restrict access to online gambling platforms on shared or family devices.

Section 10

Changes to This Policy

rbaje app reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. The "Last updated" date at the top of this page will be revised whenever a material change is made.

Where a change is material — meaning it significantly affects how we collect, use, or share your personal data — rbaje app will notify registered players by email to the address on file, or by displaying a prominent notice on the platform, no less than fourteen (14) days before the change takes effect. For non-material clarifications or corrections, the updated policy will take effect immediately upon publication.

Your continued use of rbaje app after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you should cease using the platform and request account closure by contacting [email protected] before the effective date of the update.

Previous versions of the rbaje app Privacy Policy are archived and available upon request. To obtain a copy of a prior version, please contact [email protected] with the date of the version you wish to review.

Section 11

Contact and Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or rbaje app's handling of your personal data, please contact our Privacy team using the details below. All enquiries are handled by dedicated staff and will receive a response within forty-eight (48) hours (Bangladesh Standard Time, UTC+6).

Privacy Enquiries

For general privacy questions, data subject rights requests, or to withdraw marketing consent, contact rbaje app's support team at: [email protected] — please use the subject line "Privacy Enquiry — [Your Account Username]" so your message is routed to the correct team.

Formal Privacy Complaints

If you believe rbaje app has mishandled your personal data and your concern has not been resolved through standard support contact, you may escalate by sending a formal written complaint to [email protected] with the subject line "Formal Privacy Complaint — [Your Account Username]". Your complaint should include:

• Your full registered name and account username;
• A clear description of the data processing activity you are concerned about;
• The specific outcome you are seeking (e.g., erasure, rectification, restriction);
• Any supporting evidence or reference numbers relevant to your complaint.

rbaje app's privacy team will acknowledge formal complaints within forty-eight (48) hours (BST) and provide a substantive written response within thirty (30) days. If the matter is particularly complex, we will inform you of the extended timeline and expected resolution date.

rbaje app's decision on formal privacy complaints is final, subject to any rights you may have under the laws applicable in your jurisdiction. We encourage all players to attempt resolution directly with rbaje app before pursuing any external avenue, as the majority of concerns are resolved quickly through direct communication.